At Leviosa, we understand that sometimes a product may not meet your expectations or needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund. We believe in the quality of our products and want you to be confident in your purchase.

To initiate a return, please follow these simple steps:

  1. Contact our customer service team at []  to request a return authorization.
  2. Once you have received your return authorization, securely package the item(s) you wish to return, including all original packaging and any accessories.
  3. Include a copy of your order confirmation or packing slip with your return.
  4. Ship the package back to us using a trackable shipping method. You are responsible for the return shipping costs.
  5. If the product is used and open we won’t exchange or return it.

Once we receive your returned item(s), our team will inspect them to ensure they are in their original condition. If everything checks out, we will process your refund within 5 business days.

Please note that certain items are not eligible for return, including opened or used skincare products for hygiene reasons. Additionally, any items that are personalized or made-to-order cannot be returned unless they are defective or damaged.

If you receive a defective or damaged item, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund.

For any further questions or concerns regarding our return policy, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure your satisfaction with your Leviosa purchase.